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Owned and operated by Essence Sauna, our team is ready to answer your questions about saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space or needs, please review our Return Policy page for full details on how to start the process.
Can I exchange my sauna or cold plunge for a different model?
We are happy to help you find the right model. Contact our team within the return window, and we will walk you through the exchange process based on availability and your preferences.
What is the difference between infrared and traditional outdoor saunas?
Infrared saunas use radiant heat panels to warm the body directly at lower ambient temperatures, while traditional outdoor saunas heat the air inside the cabin to higher temperatures. Each offers a distinct experience, and our team can help you decide which suits your wellness routine best.
How much space do I need for a cold plunge or sauna?
Space requirements vary by model, but most of our saunas need a flat, level area with adequate clearance on all sides for ventilation and access. Check individual product pages for exact dimensions, or contact us for personalized guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team replies to every inquiry within one business day so you never feel left waiting.
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Your personal information and payment details are protected with industry-standard encryption at every step.
Wellness-Focused Guidance
We help you choose the right sauna or cold plunge based on your space, lifestyle, and wellness goals.
30-Day Returns
If your purchase is not the right fit, our return policy is designed to make the process straightforward.
